RETURNS ARE ACCEPTED FOR Defective Items - We do our best to inspect each item to make sure there are no defects prior to sending. We don't sell used items, so any defective products have come from the manufacturer that way or was damaged in shipment. If your item is defective on receipt, please contact us via email within 14 days from purchase for refund or replacement arrangements. If you feel the item is defective after use or 14 days, most items are guarenteed by the manufacturer and you may contact them directly for assistance.

Apparel Does Not Fit - If the item does not fit (please measure your dog before purchasing), you may return it and we will refund the purchase price (shipping & handling is not refundable). The item must be returned in original/new condition with all tags/packaging intact within 14 days from purchase for a refund. Sorry, we can not Exchange for larger or smaller sizes due to inventory control limitations. Please measure your dog before purchasing. We have put all measurements from the package or manufacturer guidelines in the size chart accompanying each item description. Please email us if you need a more specific measurement prior to purchasing. Breeds listed are only a guideline, since breed sizes vary you need to measure your dog to be sure! Even after measuring some items will still end up not fitting, so we will be happy to refund the purchase price (minus s/h) in these cases.

Generally we only accept returns on defective or wrong size items. However, if you feel you have another valid reason for return, please contact us via email for resolution. Regardless of the reason for return, the item must be returned (postmarked) within 14 days of purchase (in original condition with all tags/packaging intact) to receive a refund. When contacting regarding a return issue, please include the following information in your email: your name, address, & phone number. We would also appreciate a short annotation on the reason for return.